Terms & conditions

Ordering Periods

Order delivered on September 15^th: Place your order between February 1^st and July 31^st of each year.* 
Order delivered on March 15^th: Place your order between August 1^st and January 31^st of each year.*
*Based on stock, vacation period and holidays.

1. Item purchased on the Intermat Group Online Boutique cannot be returned, refunded or exchanged unless the item is defective, damaged or does not correspond to the one ordered.
   
   
2. In the event that the item received is defective, damaged or different from the one ordered, the customer must then inform Florence Ste-Marie <florence.ste-marie@intermat.ca> of Intermat Group within 5 working days from the date on which the order will have been received by the employee. Within this same period of 5 working days, the customer must also return the above item to his superior in order to ship It back to the supplier.
   
   
3. Depending on product availability, the defective or damaged item will either be refunded or replaced. If the returned item does not correspond to the one ordered, it will be exchanged, replaced or refunded depending on its availability and the obligations of the supplier towards Groupe Intermat.
   
   
4. The customer is responsible for ordering the right size. No refund or exchange can be made unless the size of the item delivered is different from that ordered by the customer. To help you choose the right size, a size chart is available for each product.
   
   
5. Gift cards awarded by Groupe Intermat are not redeemable for cash or transferable from one year to the next.

Note that orders can only be delivered to the 3 addresses of the Intermat Group*.
* Terrebonne-Doors - Terrebonne-Stairs - Saint-Rémi