FAQ
Frequently Asked Questions (FAQ):
Q : Are the clothes and items refundable or exchangeable?
A : No item can be returned, refunded or exchanged unless the item is defective, damaged or does not correspond to the one ordered.
Q : How do I choose the right clothing size?
A : You will find, for each garment, the size chart and the way to measure (body measurements or garment measurements). It is important to take the time to look at the measurements. The customer is responsible for ordering the right size. No refund or exchange can be made unless the size of the item delivered is different from that ordered by the customer.
Q : I received a different item than ordered, who should I notify?
A : You must contact Florence Ste-Marie <florence.ste-marie@intermat.ca> of Groupe Intermat within 5 working days from the date on which the order will have been received.
Q : I received a gift card, does the amount have to be spent in one transaction?
A : If you received a gift card, the amount of the gift card can be spent in multiple transactions. The balance will not be lost.
Q : Where do I enter my gift card code?
A : There is a box provided for this in the shopping cart. Enter the code received and the gift amount will be applied to your purchases.
Q : Does the gift card have an expiration date?
A : The gift card is valid for the current year only, for the two order periods.
Q : I haven't used my gift card during the year. Is it possible to receive a refund equal to the amount on the card?
A : Gift cards are not redeemable for cash. They are only intended for ordering clothing on the website.
Q : What if I didn't place my order by the scheduled order period date, for example, by July 31st for the order period with delivery on September 15th? What can I do?
A : You will have to wait until the next order period with delivery on March 15th to receive the clothing ordered. No additional deliveries on the dates scheduled on the store will be possible.
Q : Can I ship my order to my home address?
A : Orders can only be delivered to the 3 addresses of the Intermat Group, which are Terrebonne-Portes, Terrebonne-Escaliers and Saint-Rémi.
Q : Are there shipping charges?
A : Shipping charges are included in the unit price indicated.
Q : What is the benefit of creating an account on the online store?
A : By creating an account on our website, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.